Refund policy

At Livewellwith, customer satisfaction is important to us. We strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 7 days of receiving the order.

• The product must be unused, unopened, and in its original packaging.

• The product must be in the same condition as received.

• Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are generally not eligible for return:

• Opened or used health supplements

• Products with broken safety seals

• Products damaged due to misuse or improper storage

• Gift cards

• Promotional or clearance items (unless defective)

• Any item specifically marked as non-returnable

If local laws require otherwise, applicable legal rights will be honored.

3. How to Request a Return

To initiate a return, please contact our support team at:

Email: wellwithkishor@gmail.com 

Please include:

• Full name

• Order number

• Reason for return

• Photos (if the item is damaged or defective)

Our team will review your request and provide return instructions if your request is approved.

4. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly delivered:

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable.

If the return is approved due to our error, damaged goods, or defective products, we may cover the return shipping cost or provide an alternative solution at our discretion.

5. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please contact us within 7 of delivery.

To help us resolve the issue quickly, please provide:

• Order number

• Photos of the product

• Photos of the packaging

• Description of the issue

Upon verification, we may offer:

• A replacement product

• An exchange

• A full or partial refund

6. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds will be processed to the original payment method used during purchase.

• Refund processing may take up to 2-3 working days after approval.

• Processing times may vary depending on your bank, payment provider, or financial institution.

If you do not receive your refund within the expected timeframe, please contact us for assistance.

7. Exchanges

We offer exchanges for eligible products in the following situations:

• Product received damaged

• Product received defective

• Incorrect item delivered

Exchange requests must be submitted within [X DAYS] of delivery.

All exchanges are subject to product availability.

8. Order Cancellations

Orders may be cancelled before they are processed or shipped.

If your order has already been dispatched, cancellation may not be possible and the order will be subject to the return process outlined in this policy.

To request a cancellation, please contact us as soon as possible at:

Email: wellwithkishor@gmail.com 

9. Refund Exceptions

Refunds may not be issued in cases including, but not limited to:

• Incorrect shipping address provided by the customer

• Refusal to accept delivery

• Failure to follow product usage instructions

• Requests made outside the eligible return period

Each case will be reviewed individually.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Livewellwith 

Email: wellwithkishor@gmail.com 

Phone: +919523548437